Parts Order Policy & Procedure
Parts orders must include the following:
- Purchase order number
- Attachment model and serial number
- Part number and quantity needed
- Shipping and billing address
- Method of shipment or required delivery date
Orders may be placed by phone, e-mail or fax. Complete and fax the Parts Order Form to 715-395-3411.
Part numbers are listed in the parts section of your owner's manual.
Contact the Genesis Parts Department with questions regarding part numbers, availability and pricing, or submit a Parts Request Form.
All orders will be shipped best way surface unless an alternate shipping method is requested. Shipping charges are not included in the purchase price of parts.
All invoices are due upon receipt. Any accounts with invoices open beyond 60 days are subject to review and may be placed on C.O.D. status without further notice.
Unused Genesis parts may be returned with proper documentation. Return shipping is the purchaser's responsibility. Credit will be issued upon return, less a 20% restocking fee. Documentation is required for credit of returned parts. Contact the Genesis Parts Department for a Return Goods Authorization (RGA) number and form.